The British Board of Agrément (BBA) has appointed a new operations director as it builds a new-look senior management team amid a post-Grenfell overhaul of the organisation.
Tara Deller-Hoy spent 24 years in the rail industry before joining the BBA, starting as a train driver for Heathrow Express, rising to become operations standards manager before moving to London Overground as head of drivers. In 2014, she was seconded to Crossrail to recruit and train operation staff and subsequently moved to South West Trains, overseeing 1,200 drivers and 13 depots. She then moved to West Midlands Trains as head of workforce strategy.
Deller-Hoy’s new role at the BBA will involve directing and coordinating resources to deliver the company’s policies and objectives, while ensuring high levels of customer satisfaction. She will support chief executive Hardy Giesler and his fellow directors, including technical director professor Bill Hewlett in their approach to culture change and performance improvement.
Giesler said: “Tara joins the BBA at an exciting time for the business when our focus is firmly on continuous improvement and innovation to serve our industry more efficiently. With a solid footing in training and development, Tara’s commitment to the development of people, coupled with her skills in building and implementing operational improvements, will be a welcomed addition to the senior management team. I am delighted to welcome Tara to the BBA, and look forward to continue building on the efforts already underway.”
Deller-Hoy said: “I am really pleased to join the BBA, a well-established organisation undergoing changes which will bring many improvements and enhancements to the business and its clients. I am looking forward to helping lead and shape it as it navigates through these developments. I have always worked within operations and I am very much looking forward to meeting and working with a great team of people.”
Last month, the BBA admitted that an updated certificate issued for Reynobond 55 cladding of the type used at Grenfell Tower was “materially wrong” after the organisation struggled to obtain information from manufacturer Arconic about the product.
Meanwhile, former deputy chief executive Brian Moore, appearing before the Grenfell Tower Inquiry, denied that the organisation had been “supine and leaden-footed” in the way it acted to suspend cladding manufacturer’s BBA certificate after 2 November 2018, more than a year after the Grenfell Tower disaster.
